If you have any problems with the product or the product is not suitable, you can return the product in our online store within 14 days.

Before sending a return request, make sure that:

• The packaging of the goods has been opened without damaging it (the resealable packaging is not damaged, torn, etc.)
• The item is complete, i.e. the packaging and all details are still there.
• The item shows no signs of use.
• The goods are not hygiene or personal protective equipment with open packaging.
• If the item is defective, be sure to include pictures and wait for further instructions.

For a faster withdrawal, you can also send the following information to customer service by e-mail:

• Customer name
• Order date
• Order number (purchase invoice is also suitable as an attachment)
• Product code / SKU
• Reason for return

After submitting the application and receiving confirmation, we ask customers to return the goods in the manner chosen by them.

The standard withdrawal form can be found at https://e-kaubaundseliit.ee/wp-content/uploads/2015/01/JM_m41_lisa1.pdf

You can return:

• Omniva, Smartpost or DPD parcel machines in Tallinn, Haabersti Rimi machine –
• By courier: Kollane 4/6 M 1, Tallinn, 10147
• To the office: Kollane 4/6 M 1, Tallinn, 10147

* The Buyer will cover the costs associated with the return unless otherwise agreed.

After handing over the goods to the parcel machine or courier, be sure to send us a confirmation form/receipt to our email address so that we can start the return process and complete the return as quickly as possible.

If you have any questions, please contact our cheerful customer service.