1. GENERAL INFORMATION
1.1 The response time for letters is up to 5 working days. If you have any questions or would like information about your order, please feel free to contact customer service .
1.2 Payments are accepted in EUR .
1.3 This website is operated by Rasa Trading Company AS .
2. ORDERING
2.1 You can order products from our online store without registering, but additional discounts may apply to registered users. The system is secure and convenient to use, and personal data is protected with us.
2.2 To place an order, the following steps must be completed:
1) Add the appropriate product/products to the shopping cart;
2) Proceed to the shopping cart by clicking the shopping cart button at the top of the page;
3) Fill in the requested fields, select the appropriate transportation and payment method;
4) Read the Terms and Conditions of Purchase and Sale and, if you agree, confirm your consent;
5) Click the “Place order” button and make payment for the order.
Now all that’s left to do is wait until you receive an order confirmation email and your order will be processed.
3. PAYMENT
3.1 After paying for your purchase, be sure to click the ” Return to merchant ” button.
3.2 You can quickly and securely pay for your order on our website through bank links, installment partners, and invoice/e-invoice.
3.2.1 We support the following bank links: Swedbank, SEB, LHV bank, Luminor bank and COOP bank. Payments are mediated by the Montonio payment service.
3.3 The order will be processed as soon as your payment has been fully received into the bank account.
3.4 Service fees related to payments are borne by the buyer.
4. DELIVERY
4.1 Once you have successfully paid for your goods, you will receive an email with detailed information stating “order confirmed”. If you have not received this email, please contact customer service. Your order will then be processed. Once the goods have been completed, they will be shipped to you and you will immediately receive an email stating “Your order has been shipped”.
4.1.1 NB: No shipping/delivery takes place on public holidays.
4.2 You can find accurate and up-to-date delivery methods and their costs on the Transport information page. Reference: Transport information
4.3 If the customer does not collect the package on time and it is returned to Rasa Trading Company AS, the customer is obliged to pay the costs associated with the return and, if desired, the cost of re-posting. If the customer has ordered the goods to be picked up at the representative office, the customer is obliged to pick up the goods within 3 calendar months. If the goods are not picked up, the order will be cancelled and the amount paid for the order will not be refunded.
5. RIGHT OF WITHDRAWAL
5.1 The customer has the right to withdraw from the contract and exchange or return the goods within 14 days of receipt of the ordered goods without giving any reason. In the event of withdrawal from the contract, the customer must return the goods immediately, but no later than within 14 days.
5.2 The goods may be tried on and inspected to ascertain their suitability or non-suitability, but the minimum impact on the goods and their packaging must be ensured during the trial. Trial means equivalent use as is customary in retail establishments before making a purchase.
5.3 The returned product must be in the original packaging, with the original marking and in the same condition as at the time of delivery to the customer. If the packaging of the goods can be opened without damaging the packaging, the customer undertakes to open the packaging in this way. If the original packaging of the goods is damaged or if the use of the goods during the trial period exceeds the reasonable extent necessary to familiarize themselves with the goods or if the returned goods are not in a condition similar to a new similar goods, the Seller has the right to unilaterally deduct compensation corresponding to the decrease in the value of the goods from the amount due to be returned to the Customer. The amount of compensation is determined each time based on the extent of the possible decrease in the value of the returned goods and the customer is informed of the amount of compensation as soon as possible after determining the amount of compensation.
5.4 The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. the item is incorrect or defective).
5.5 The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
5.6 Upon receipt of the returned goods, the online store will immediately refund to the buyer, but no later than 14 days after receipt of the withdrawal form, all fees received from the buyer under the contract.
5.7 The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that they have returned the item, whichever occurs first.
5.8 If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer any costs that exceed the costs associated with the standard delivery method.
5.9 The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
5.10 To withdraw from the goods, the customer must fill out a withdrawal form, which can be found here: Return form
5.11 After submitting the application, you can send the goods to Haabersti Rimi Smartpost, DPD or Omniva parcel machine at +372 5306 2253 , or in the case of a larger item, return it to our office at Päevalille 15-3 , 13517 Tallinn .
5.12 The time limit for submitting claims is 2 years. It should be noted that if a defect appears in the goods within 6 months of purchase, it is assumed that they already existed at the time of purchase, unless the seller proves otherwise. After the 6-month period has passed since the purchase of the goods, the consumer must prove that it is a manufacturing defect, and not a defect caused by the consumer’s own incorrect use.
5.13 The buyer has the right to contact the online store within two months of the discovery of a defect by sending an e-mail or calling: +372 5306 2253. The online store will respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
5.14 If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including delivery costs) will generally be refunded within 1-2 business days. Depending on the payment method, receipt may take up to 7 business days.
6. DATA PROTECTION
6.1 The client’s personal data is processed in accordance with the Personal Data Protection Act.
6.2 Rasa Trading Company AS collects the Consumer’s personal data when creating a customer account and/or placing an order.
6.3 The personal data processed are the Consumer’s name, email address, mobile phone number and consumption preferences.
6.4 Rasa Trading Company AS uses personal data to provide, further develop and personalize services to the Consumer. The aforementioned services primarily include the sale of goods to Consumers in the online store and the organization of personalized offers.
6.5 By entering data in the online store and with the corresponding confirmation, the Consumer grants the right to collect and process the Consumer’s personal data and to transmit the necessary data to the logistics partner for the delivery of the goods.
6.6 Rasa Trading Company AS has the right to use the Consumer’s residential or location address to send advertising and other information to the Consumer.
6.7 The consumer has the right to object to the collection and use of his/her personal data at any time, except where this is necessary for the collection of a claim arising from the contract or for the delivery of the goods. The aforementioned consent to the use of personal data cannot be withdrawn retroactively.
6.8 The use of electronic personal data for direct mailing only takes place if the Consumer has given consent to this on the Rasa Trading Company AS website.
6.9 Encrypted data communication with banks when paying for purchases ensures the security of the Consumer’s personal bank details, and Rasa Trading Company AS does not have access to them.
6.9.1 Rasa Trading Company AS does not transfer personal data received about the Client to third parties.
6.10 Rasa Trading Company AS has the right to send the customer’s Facebook Messenger campaigns, news and notifications related to orders.
7. OTHER CONDITIONS
7.1 LIABILITY AND FORCE MAJEURE:
7.1.1 Rasa Trading Company AS is liable to you and you are liable to Rasa Trading Company AS for any damage caused to the other party by a breach of these terms and conditions in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.
7.1.2 Rasa Trading Company AS is not liable for any damages caused to you or for any delay in the delivery of the product if the damage or delay in the delivery of the product is due to a circumstance that Rasa Trading Company AS could not influence and the occurrence of which Rasa Trading Company AS did not foresee and could not foresee (force majeure).
7.2 BREACH OF OBLIGATIONS:
7.2.1 Breach of obligations is failure to fulfill the terms of the order or improper fulfillment of the terms, including delay in fulfillment.
7.3 REMEDIES FOR BREACH OF OBLIGATIONS:
7.3.1 If the online store has breached its obligations, the customer may:
1) to demand the performance of an obligation;
2) refuse to fulfill an obligation owed;
3) demand compensation for damage;
4) withdraw from or cancel the contract;
5) reduce the price;
6) in the event of delay in fulfilling a financial obligation, demand default interest.
7.3.2 In the event of a breach of obligation, the Customer may exercise, separately or together, all legal remedies arising from the law or the contract that can be exercised simultaneously, unless otherwise provided by law or the contract. In particular, the exercise of a legal remedy arising from a breach of obligation does not deprive the Customer of the right to claim compensation for damage caused by the breach of obligation.
7.3.3 The Client may not rely on a breach of obligation by Rasa Trading Company AS or use legal remedies accordingly to the extent that the breach was caused by his own act or a circumstance or event resulting from him, the occurrence of which he bears the risk of.
8. COUPONS, DISCOUNT CODES AND REWARD POINTS
8.1 Coupons and discount codes can be used by all users, provided that the user has received one.
8.2 Coupons and discount codes are distributed on the medifum Facebook fan page and, for registered users, via e-mail.
8.3 To use a coupon or discount code, you must add the desired products to the shopping cart, enter the code in the discount code field in the shopping cart, and click the ADD button. The system will automatically calculate the discount.
8.4 Coupons and discount codes have an expiration date and this information can be found at the same time you receive the coupon.
8.5 Two coupons cannot be used at the same time.
8.6 The coupon can be used as an additional discount on a discounted product, if the coupon allows it.
8.7 Reward points are earned by each user without registration, based on their email address. If the subscriber’s email address is different for each order, points will also be accumulated on different accounts. It is safer to register an account so that the points are not scattered across different emails.
8.8 The coefficient for earning reward points is 10 points for every €1 spent.
8.9 Reward points usage coefficient, 100 points give you €1 in shopping cart.
8.10 Reward points are rounded up to half a whole number.
8.11 Reward points cannot be withdrawn for cash or exchanged for discount coupons.
8.12 Reward points expire within 3 months.
8.13 By registering a user account you will earn 200 reward points (2€) towards your next order.
8.14 Reward points can be used up to 50% of the shopping cart amount at a time.
9. CUSTOMER RIGHTS IN DISPUTE RESOLUTION
9.1 Issues not separately resolved in these terms and conditions shall be governed by the legislation in force in the Republic of Estonia.
9.2 To resolve disputes, the customer may turn to the European Union’s consumer dispute resolution platform ( https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET ), the Consumer Protection and Technical Regulatory Authority ( https://www.ttja.ee/et/tarbijale/kaebuse-esitamine ) or the court.
