{"id":137876,"date":"2023-12-21T12:41:12","date_gmt":"2023-12-21T10:41:12","guid":{"rendered":"https:\/\/chacha.salesdom.ee\/returns-and-refunds\/"},"modified":"2025-07-10T00:54:18","modified_gmt":"2025-07-09T21:54:18","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/chacha.salesdom.ee\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"137876\" class=\"elementor elementor-137876 elementor-136092\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-249bc074 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"249bc074\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42057014\" data-id=\"42057014\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-729eb39d elementor-widget elementor-widget-text-editor\" data-id=\"729eb39d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any problems with the product or the product is not suitable, you can return the product in our online store within 14 days. <\/p><p><strong>Before sending a return request, make sure that:<\/strong><\/p><ul><li>The packaging of the goods has been opened without damaging it (the resealable packaging is not damaged, torn, etc.)<\/li><li>The item is complete, i.e. the packaging and all details are still there.<\/li><li>The item shows no signs of use.<\/li><li>The goods <strong>are not<\/strong> hygiene or personal protective equipment with open packaging. <\/li><li><strong>If the item is defective, be sure to include pictures and wait for further instructions. <\/strong><\/li><\/ul><p><strong>For a faster withdrawal, you can also send the following information to customer service by e-mail:<\/strong><\/p><ul><li>Customer name<\/li><li>Order date<\/li><li>Order number (purchase invoice is also suitable as an attachment)<\/li><li>Product code \/ SKU<\/li><li>Reason for return<\/li><\/ul><p>After submitting the application and receiving confirmation, we ask <strong>customers to return the goods in the manner chosen by them<\/strong>.<br><br>The standard withdrawal form can be found at <a href=\"https:\/\/e-kaubanduseliit.ee\/wp-content\/uploads\/2015\/01\/JM_m41_lisa1.pdf\">https:\/\/e-kaubaundseliit.ee\/wp-content\/uploads\/2015\/01\/JM_m41_lisa1.pdf<\/a><\/p><p><strong>You can return:<\/strong><\/p><ul><li>Omniva, Smartpost or DPD parcel machines in Tallinn, Haabersti Rimi machine \u2013 <\/li><li>By courier: Kollane 4\/6 M 1, Tallinn, 10147<\/li><li>To the office: Kollane 4\/6 M 1, Tallinn, 10147<\/li><\/ul><p><em>* The Buyer will cover the costs associated with the return unless otherwise agreed. <\/em><strong><br><\/strong><\/p><p><strong>After handing over the goods to the parcel machine or courier, be sure to send us a confirmation form\/receipt to our email address so that we can start the return process and complete the return as quickly as possible. <\/strong><\/p><p><strong>If you have any questions, please contact our cheerful customer service. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you have any problems with the product or the product is not suitable, you can return the product in our online store within 14 days. Before sending a return request, make sure that: The packaging of the goods has been opened without damaging it (the resealable packaging is not damaged, torn, etc.) The item [&hellip;]<\/p>\n","protected":false},"author":19783,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-137876","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/pages\/137876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/users\/19783"}],"replies":[{"embeddable":true,"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/comments?post=137876"}],"version-history":[{"count":1,"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/pages\/137876\/revisions"}],"predecessor-version":[{"id":137877,"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/pages\/137876\/revisions\/137877"}],"wp:attachment":[{"href":"https:\/\/chacha.salesdom.ee\/en\/wp-json\/wp\/v2\/media?parent=137876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}